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To Customer Service Office .
We live both in South West France and North Yorkshire .
We wanted to change our Garden furniture in France to Quality products and found that you had a Company in Cannes France .
We emailed SAS garden choice for Prices and recieved a prompt response and chance of April special offers .We accepted prices & Delivery costs and ordered for delivery in April.
I would just like to put on record the excellent service we received from Garden Choice & David Bayle Cannes (What a place to work from )
The furniture arrived well packaged,easy to assemble and manufacture to high standard ,we are very pleased with the quality and all table & chairs look excellent .
David in Cannes was very helpful and we placed the order for 3 tables & 6 chairs based on the trust we felt from Davids comments ,of course price as well -within our budget .
Many thanks again to Alexander Rose for producing such quality inexpensive garden furniture plus having a Excellent SAS Garden choice in France with a person like David Bayle.
Yesterday we purchased a “Broadfield” mahogony 4ft bench in “flat pack” form from Dunscar Garden Centre, Southport Road, Tarleton, Preston, Lanc`s.
I write to thank you for such a nicely finishes wood product, but more importantly, for the accuracy of your machining, which made assembly so much easier
All factory made units should fit together accurately and be easy to assemble, but that is not always the case.
Usually this is down to poor quality control [ in the interests of throughput ] , damaged / badly formed components or missing fasteners, usually of a type that none of us have spare in our “mystery” box under the bench !!
Packaging was — good
Ease of assembly — good
Condition of product — good
I wasn’t sure who to address this to but I felt I wanted to write to say how delighted we are with our Roble Turnberry garden bench which was delivered yesterday 19 th June 2013.In this day and age when there seems to be nothing but complaints and blame culture, I genuinely feel that you are selling a true quality product and that the relatively high price is completely justified.I decided to treat the bench with Cuprinol Stay New as recommended by your staff and while I was treating it before assembly, I was able to fully appreciate the manufacturing quality and the timber itself. All the parts have a quality feel – the machining quality of the back slats, no sharp edges or splinters – no knots at all.
I was impressed to see that,unlike many similar flat pack products, all the structural joints have machined tenons as well as substantial screws. Other pre-finished joints are properly dowelled and finished with very tight, accurate joints. I see it was made in Bolivia, so bravo to Bolivian wood machinists and quality control!The bench went together very easily and one cannot failed to be impressed with the finished product, I justknow that it is going to last for many years.
So, thank you! (bench Purchased Via Scotdales Garden Centre)Phil Cambridge
Have just bought two Broadfield mahogany armchairs to complement the four-foot, two-seater bench (not sure of the model name) which we have had for five years. Very happy with them all.Graham Snowdon, Sheffield
I recently purchased a 5 ft. Park Royal teak bench and would like to say how pleased I am with the superb quality of the product and the service that I receieved from Alexander Rose and Natasha on the sales team at the outlet through which I bought it, GardenXL. It is now in place as a memorial bench by the grave of my late wife.Stuart Kirkpatrick, Cornwall
We bought 4 Avant Textilene chairs and we love it!! During unwrapping we damaged the tissue around one of the armrests. Searching for help, I sent an email to you and you just sent me a replacement free of charge. This is customer service at its best. Thanks !Dirk Muehlhoff, Jena, Germany
Bought table,2 single chairs and a 2 seater bench 14 years ago and recently sanded down and re-varnished all pieces. A testimony to the very fine qulaity wood and excellent workmanship in your garden furniture. See before and after pictures! We are very happy customers!Robert Posselt, Worcester
Just want to compliment the new customer service help desk! Very efficient and useful. Thanks!Sarah Jaden, London
Just to compliment you on a superb product. Really easy to assemble(it took me 20 mins), good looking and comfortable.Paul Holifield, England
I bought a Farmers’ curved back bench last week because it looked so handsome (and I did need a bench!). It was on display at a local Garden centre so I was able to try it out too. It looks great in the garden and everyone who has seen it has sat down on it. We’re delighted.Georgina mason, North Wales
Hello, I recently purchased a Broadfiled ( model 104 ) as a memorial bench for my wife who passed away in september 2009. The quality and ease of assembly of the bench was excellent. Just by way of interest, I used to make the metal labels that fix to your products. many thanks.John Allison, Northallerton n. yorks
I recently bought a Turnberry Bench from Donaghdee Garden Centre for our Patio. So easy to build , I don’t do DIY and I built it in 10 minutes (only 6 bolts). It is really comfy , the curved back is a great design feature and it looks great. Thankyou Alexander Rose !James Beam, Belfast
Recently brought a teak broadfield 5ft bench, it sits lovely on the patio. Excellent quality, just love it!George Thompson, London
Hi I wanted to show you what we have done to your lovely furniture! We have turned it into a Christmas Pudding!!!! It is our big feature in the entrance to the Garden Centre – and tomorrow it will be surrounded by real Christmas Trees ( if they arrive on time)! We have filled it with reindeers and fitted a red spotlight inside the roof so it glows a lovely red colour later in the day. Our customers love this piece of furniture for its originality and superb workmanship. I hope you like what we have done with it! Would just like to thank David and your team for the superb help and after-sales service you offer us throughout the year and from myself and Simon wish you all A Very Merry Christmas and Happy New Year!Maryrose Robinson, Nottingham