Portofino

Please email customerservices@alexander-rose.co.uk with a description of the claim, including any photos you have. We will also require a copy of your proof of purchase. You can find full details of our warranty here.

By usual wear and tear, we mean any dents and scratches or normal deterioration that occurs through regular use. It also refers to any expected outcome of the weathering process i.e fading, cracking and splitting of hardwood products.

Where possible, we will send you out a replacement part. If this isn't possible, we reserve the right to offer you an alternative product as a replacement.

You don't need to. Just ensure you keep your proof of purchase so if you need to claim under your warranty, we can detect where and when you purchased your furniture.

Please contact the retailer where you purchased the goods from.

Please visit our stockists page to find your nearest retailer. If you are a retailer wanting to stock Alexander Rose products, please click here to send us an enquiry or email customerservices@alexander-rose.co.uk. If you are a commercial customer looking to purchase Alexander Rose furniture, please click here to send us an enquiry or email commercialsales@alexander-rose.co.uk.

Yes you can. Please call 01444258931 and ask to speak to the Commercial Sales team or email commericalsales@alexander-rose.co.uk. We can visit your hotel to discuss your requirements and draw up a floor plan if required. Please see our brochures for our full product range.

You can purchase Alexander Rose treatments and covers from your nearest retailer, online stockists of Alexander Rose or click here to purchase them through our website.

You can order your spare parts here. If you are unable to find the part you are looking for, please call the customer service team on 01444258931 or email customerservices@alexander-rose.co.uk with a brief description and a photo if possible. We can then identify the part you need and see if we have it available.

You should use a damp cloth and a mild detergent, do not use bleach or an abrasive cleaner.

Whilst all metal furniture will degrade over time outdoors, Alexander Rose is able to offer a market leading 5-year warranty on its Portofino range. All items are fabricated carefully using ultra-modern techniques to protect the furniture and prevent corrosion. During the manufacturing process every piece of furniture is individually chemically treated, primed and then powder-coated to ensure a top grade finish and maximum rust resistance. If you do see any fly rust appearing, this will not be corrosive and can be cleaned off using WD40.

Use an abrasive hand pad for metal, e.g. Scotch Brite, and gently rub over the damaged area until repaired. This will not work on deep scratches.

We advise you to clean your Portofino furniture annually using warm soapy water. Only clean using a damp cloth and mild detergent, do not use bleach or abrasive cleaners. For any fly rust, we recommend cleaning this off using WD40.