Monte Carlo

This can happen due to the static build up that can be from the soles of shoes, fabrics, artificial grass etc, and can give you a shock when you touch your synthetic furniture. We suggest you wipe the furniture down with an anti-static sheet such as a tumble dryer sheet.

Yes – common with all outdoor woven furniture, the weave will react to ambient conditions and temperatures. When very cold the weave will become stiffer than normal and when very hot or placed in direct sunlight the weave will become more elastic. The weave will always revert to its normal elasticity once the ambient temperature stabilizes. This is quite normal and has no impact on product quality or performance.

The structure of all woven furniture is made from fully welded powder-coated aluminium frames. The aluminium tubes we use are engineered to provide maximum strength from a lightweight frame.

Our weave tables come with hardened safety glass that is attached to the table top with rubber suckers or rubber stoppers that create friction which stops the glass top moving around.

No. Our weave furniture does not require covering and can be left outside year-round. You may want to cover it with our furniture covers when not in use to protect from dust and dirt. The cushions on our San Marino, Ocean Pearl and Monte Carlo are not waterproof and will therefore need storing in a dry place during inclement weather.

Please email customerservices@alexander-rose.co.uk with a description of the claim, including any photos you have. We will also require a copy of your proof of purchase. You can find full details of our warranty here.

By usual wear and tear, we mean any dents and scratches or normal deterioration that occurs through regular use. It also refers to any expected outcome of the weathering process i.e fading, cracking and splitting of hardwood products.

Where possible, we will send you out a replacement part. If this isn't possible, we reserve the right to offer you an alternative product as a replacement.

You don't need to. Just ensure you keep your proof of purchase so if you need to claim under your warranty, we can detect where and when you purchased your furniture.

Please contact the retailer where you purchased the goods from.

Please visit our stockists page to find your nearest retailer. If you are a retailer wanting to stock Alexander Rose products, please click here to send us an enquiry or email customerservices@alexander-rose.co.uk. If you are a commercial customer looking to purchase Alexander Rose furniture, please click here to send us an enquiry or email commercialsales@alexander-rose.co.uk.

Yes you can. Please call 01444258931 and ask to speak to the Commercial Sales team or email commericalsales@alexander-rose.co.uk. We can visit your hotel to discuss your requirements and draw up a floor plan if required. Please see our brochures for our full product range.

You can purchase Alexander Rose treatments and covers from your nearest retailer, online stockists of Alexander Rose or click here to purchase them through our website.

You can order your spare parts here. If you are unable to find the part you are looking for, please call the customer service team on 01444258931 or email customerservices@alexander-rose.co.uk with a brief description and a photo if possible. We can then identify the part you need and see if we have it available.