Bolney Armchair Cushion

FSC® means Forestry Stewardship Council which is a body that oversees the wood resources of countries all across the world. Following extensive audit and rigorous testing procedures, it issues certificates to those companies whose wood is from a sustainable source. We are proud that all of our timbers are FSC® certified. In simple terms they ensure that the forests are regenerated and the wildlife is protected.

You can order your spare parts here. If you are unable to find the part you are looking for, please call the customer service team on 01444258931 or email customerservices@alexander-rose.co.uk with a brief description and a photo if possible. We can then identify the part you need and see if we have it available.

You can purchase Alexander Rose treatments and covers from your nearest retailer, online stockists of Alexander Rose or click here to purchase them through our website.

Please contact the retailer where you purchased the goods from.

Natural cracks occur in timber as the wood absorbs moisture and dries due to the climatic variation. This causes the timber to expand and contract which creates natural cracks on the surface. This will not affect the durability of your furniture. If you can fit a 10p coin into the crack, this may be a manufacturing fault and you can contact us for our advice.

Mould and mildew is a surface fungi that thrives in moist or damp conditions. The severity of the fungi growth will be dependent on how mild or extreme these environments are. However, please be assured that this will not affect the strength or durability of the furniture and is purely a cosmetic issue. If you wish to allow your furniutre to weather to a silvery grey, you can leave the black spotting and it will eventually disappear and after 4-5 months the overall appearance will all be grey in colour. Should you wish to treat the marked areas, we recommend applying a mould and mildew cleaner such as Dettol, which can be purchased from most supermarkets. When completed, wash the whole bench down with clean water. For better results you can follow up with a light sanding of the furniture, which will renovate the furniture back to its natural colour.

When we designed the finish and appearance of this range, a lot of effort was put into specifically crafting a textured finish with a rough look and feel. Before we apply the final finish coat we deliberately rough up the surface with a wire brush to get this “distressed” texture. This is a particularly time-consuming operation in comparison to our usual smooth finishes. The finished texture is therefore designed to be as it is.

All hardwoods lose their minerals and salts and as they evaporate cracks will appear on the end grain (tops of chairs/end of tables/end of arms). This is normal. Sometimes the crack will open quite wide, especially in hot weather. They will close when it rains or is cooler. This cracking will not affect the stability of the furniture and in most cases occurs within the first few months and gets no worse. Treatment can help reduce cracking as our Timber Protector replaces some of the natural oil that is lost through evaporation.