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Protected with a 2 year warranty
Rest assured your furniture is built to last and is protected with our 2 year warranty.
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Frequently Asked Questions
How do I clean my parasol canopy?
To clean your canopy, we advise that the fabric is kept attached to the frame, use a soft brush or broom and warm soapy water. For more stubborn stains the canopy can be removed and washed at 30°C on a gentle wash with a mild detergent. Ensure you put the canopy back onto the frame when wet and allow to dry in the sun.
What are the 3 metal rods in my night cover?
The 3 rods that you will find located in the box of your parasol are the night cover assisting rods. These join together and then you can place them in to an opening located just above the zip pull where there is a tiny gap in the material. These act as an extension arm, allowing you to easily position the night cover over the parasol to act as a protective cover when the parasol is not in use.
What size parasol do I need for my table?
We recommend that a parasol should be approximately double the size of your table i.e if your table measures 1.5M, we would recommend a 3.0M parasol. If your table measures 1.8M table, we would recommend a 3.0M or 3.5M parasol.
Is my parasol waterproof?
No. Our parasols are designed as sun shades. Therefore they are not waterproof. They also need to be taken down in windy conditions.
How do I order a spare part?
You can order your spare parts here. If you are unable to find the part you are looking for, please call the customer service team on 01444258931 or email customerservices@alexander-rose.co.uk with a brief description and a photo if possible. We can then identify the part you need and see if we have it available.